The Retail Store Manager, Retail Services is responsible for overall sales, profitability, customer service, visual strategies, operations and inventory management for the assigned location. The store manager supervises and motivates a store team that may consist of paid associates as well as volunteers. The Store Manager provides leadership and inspiration through, coaching, feedback and recognition in an effort to drive sales and exceed customers' expectations. Store managers must promote a fun and positive work environment that fosters open communication, teamwork and inspires creativity.
Train and develop sales associates through on-the-job training and role modeling. Teach associates customer service skills and selling behaviors to maximize customer loyalty and improve business results.
Manage weekly scheduling of associates, ensuring proper store coverage..
Monitor associates' ability to effectively handle customer service issues and address concerns.
First point of contact for any escalated customer concerns.
Build and develop selling team by delegating responsibilities and tasks via success book.
Provide associates feedback on performance strengths and areas of development.
Ensure associates understand productivity and job performance standards. Hold associates accountable to productivity and performance standards.
Maintains and reports financial records
Oversees pricing and stock control
Communicate promotional event information to maximize results of each event.
Assist in preparation of annual physical inventory
Identify merchandise issues and opportunities based on selling and customer feedback.
Assist selling team in building external and internal clientele.
Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlines in CREATE training:
Connect with every customer by greeting them warmly asking open ended questions and engaging them in product related discussions
Respond to customers immediate needs
Explore your customers' needs and demonstrate products
Add relevant products, (these flowers would be spectacular with a balloon)
Thank every customer regardless of purchase or not, every customer is important!
Exhibits an attitude of can do and customer is always first.
Manages store operations and visual merchandising so that the store always has that grand opening look.
Resolve customer issues using good business judgment and elevating to area manger as needed
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.
BRAIN INJURY ASSOCIATION OF AMERICA
1608 Spring Hill Road, Suite 110 • Vienna, VA 22182 • Phone: 703-761-0750 • Fax: 703-761-0755 National Brain Injury Information Center (Brain Injury Information Only) 1-800-444-6443