The Program Manager, Health Equity Data Management & Analytics will guide and manage the integration of health equity data management and analytics for CHRISTUS Health. This expert level technical leadership role will involve acquiring, structuring and enabling data so that it can be used in both reports and analyzing data across multiple system touch points. This individual will be responsible for managing the operational activities of the Health Equity team involving all data management & analytics. This individual will also act as the liaison between the business users/stakeholders and the IM and Finance teams. The Program Manager will lead the development of the Health Equity, Diversity and Inclusion (HEDI) Business Intelligence architecture, standards and documentation, in collaboration with the BI Team, for ad-hoc and production services.
The Program Manager will establish work priorities, and plans; directs and monitors project work. Maintains HEDI Compass 2020 metrics and project issues and provide updates to the Health Equity, Diversity, and Inclusion Council and communicates to the project steering teams on progress of critical path items. The Program Manager will gather and evaluate information concerning a ministries' conceptual needs, estimate and schedule project activities and associated costs, coordinate and participate in analysis/design/coding activities, ensure that system changes are fully tested, ensure users are fully trained and prepared, associated guidelines and procedure requirements are met, and coordinate implementation of changes. This position will report to the Director, Health Equity.
Deliver analytics project work stream through direct ownership of data ingestion, validation, mining, and engineering, as well as modeling, visualization, and communication deliverables. Serve as with data science, big data, and visualization expert.
Operationalize, integrate multiple data sets, and ensure databases and data-feeds are optimally functioning and stabilized across multiple EHR, financial, and market strategy platforms
Build and enable tools that help the organization translate reporting & insights into action at scale
Drive new metrics, tracking methodologies and data visualization to better understand patient experience, health needs, patient behavior, patient health determinants
Utilize a hypothesis-driven problem-solving approach to design, construct, and rapidly test/iterate exploratory analyses that will reveal insight and opportunities
Build analytics solutions using variety of big data technologies and analytics tools, and create robust documentation of methodologies, underlying design decisions, operating procedures, and solutions
Support seamless execution of governance and executive level reporting
Lead business requirements development, documentation and tracking needs by partnering closely with IM team
Provide technical expertise to IM in setup, implementation, and maintenance of HEDI business intelligence design methodology, tracking, tagging and processes
Support the team by relating problem solving from his/her own real world experiences
Evaluate industry best practices for patient satisfaction, and achieving health equity, from dashboards, performance tools, and operational opportunities
Manages and supports cross-functional analytics team requests with ad-hoc data-mining and reporting requests
Directs the design for health equity predictive analytics modeling
Spearhead health equity data analytics by gathering, compiling, modeling, validating, and analyzing data needed by the organization; as well as guide the progressive development of automated health equity reporting.
Develop and implement structure for geo-spatial decision support reporting to regions with dynamic real-time indicators to inform systemic and public policies.
Manage multiple projects, as well as meet time constraints and expectations.
Other duties, as assigned.
Master's degree in a related field strongly preferred.
Advanced knowledge of Project Management and/or very strong technical skills
Advanced knowledge of Microsoft Excel, required
Advanced knowledge of Microsoft Powerpoint, required
Advanced knowledge of ArchGIS, strongly preferred
Advanced knowledge of Microstrategy, strongly preferred
Advanced knowledge of SSMS, SSIS, SQL Server, SAS Enterprise Guide, strongly preferred
Previous experience managing people and projects of large to high-profile scope and complexity.
Health care data analysis, development and maintenance of data systems/methods/designs, and programming to drive visualization and industry best practice reporting (Microstrategy, SAS-EG, SQL), or statistical analysis.
Minimum of 5 years detailed analytics experience with patient quality data
Experience in measurement and evaluation
Working with Big Data and/or data systems; predictive modeling for risk behaviors in healthcare; geo-spatial analysis; data collection methods and data quality management techniques; database management concepts and requirements gathering, and data presentation or informatics.
Understanding of health care regulations, and quality reporting (i.e., Joint Commission, National Committee for Quality Assurance, CMS, etc.)
Managing cross-functional teams to achieve goals on or ahead of schedule.
Strong knowledge of population health segmentation, Predictive Analytics, Exploratory data analysis, Data mining, (tagging implementation and data extraction) and marketing models such as profit, response models
Knowledge and understanding of database management, Big data tools
Experience with translating business requirements and technical requirements
Expert knowledge of automated systems in a production/operations environment
Excellent time-management skills and organizational agility, including the ability to effectively balance multiple deliverables, cross-functional partners and priorities under tight timeliness
Strong hands-on experience with extracting multiple data-sets, writing complex SQL queries & building Excel tables
Ability to conduct detailed root-cause analyses, integrate multiple data sets, generate insights and provide innovative business solutions
C. Licenses, Registrations, or Certifications
Certified SAS Professional, preferred.
Certified SQL Professional, preferred
MIDASPlus Certification, preferred
EMR or Healthcare data platforms Certification, preferred
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.