Founded in 1965, Telecare is a rapidly growing mental health care company dedicated to making a difference for our clients, the community, and our employees. We offer an array of mental health services to adults with serious mental illness. We partner with public sector entities and behavioral health organizations and have over 100 programs and over 3,400 employees across the country. And we're growing all the time! When you work at Telecare, you help to empower thousands of individuals every day in their journeys of recovery.
As a member of the Telecare family, Telecare In-Home Outreach Team (IHOT) is an innovative service in 3 regions of San Diego County (Central, South, and East). The program has 4 mobile teams providing in-home outreach to adults with serious mental illness and their families regardless of insurance. IHOT serves 240-300 adults per year with serious mental illness (SMI). At IHOT, our staff focuses on relationship and rapport building, with the ultimate goal of linking our participants to the services which they had initially refused.
Employment Status:Full Time
POSITION SUMMARY Under the direct supervision of the Clinical Director/Administrator, this entry-level licensed management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Completes assessments and determines the appropriate level of services for new members.
QUALIFICATIONS Required: • One (1) year of experience in a mental health setting • Licensed mental health professional as confirmed by state regulatory/licensing board (e.g., LCSW, MFT, RN, or LPCC) from the state of California. • One (1) year supervisory experience or supervisory training within six (6) months of employment • Sensitivity to multi-cultural populations and issues • Must be at least 18 years of age • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on the date of employment or within 60 days of employment and maintain current certification throughout employment • All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. This position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred: • Outpatient clinic or community mental health service with two (2) years of direct clinical service • Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts • Two (2) years of supervision post masters experience in a behavioral health setting
ESSENTIAL FUNCTIONS • Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders • Functions as service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served • Directs day-to-day clinical/administrative operations of the assigned team, ensuring all members served receive services as indicated in their treatment plan • Oversees and monitors the accuracy of medical records • Safeguards member confidentiality • Promotes a high involvement culture by exhibiting an ability to align the team around common objectives to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained • Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines • Uses person-centered approaches and can supervise others in their use • Understands payer documentation requirements and can supervise others to meet these requirements • Develops, updates, and implements individual service plans • Partners with leadership to identify and mitigate risk, and to improve care • Abides by established policies, procedures, and standards of care in accordance with published ACT Standards • Provides consistent supervision, including support, feedback, clinical consultation, and clear expectations for meeting job standards and promotion of professional growth • Tracks, maintains, and ensures compliance with contract expectations and outcomes • Establishes strong customer and community relations • If employed at Inpatient program, must assist with the restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training • If employed at Outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
SKILLS • Ability to work effectively as a member of a multidisciplinary team • Clinical philosophy and administrative practices must align with and promote Telecare recovery beliefs, mission, and vision • Ability to train, empower, and lead staff to embody above elements in daily interactions with colleagues, members served, and other service providers • Thorough understanding of the rights of members served and related legal processes • Effective written and verbal communication • Ability to assess safety risks • Excellent driving skills • Ability to easily build rapport • Within three (3) months of employment, ability to apply financial requirements for billing and learn billing codes • Ability to audit progress notes and treatment plan for payer compliance and quality • Familiarity with stages of change and motivational interviewing • Within three (3) months, ability to apply strength based supervision
PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to reach, twist, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently sit, stand, walk, push, pull, and do simple and power grasping and to occasionally drive.