The Provider/Business Relations Rep will develop, manage, and expand long term relationships with business community, providers, and third party payors (including employers and insurance companies, as well as federal, state, local, and foreign governments). This position will serve as the point of contact for business community, third party payors, and providers to facilitate beneficial referring practices for both Foundation Health Partners and the provider’s practice, along with supplying frequent updates on organizational initiatives (including new service lines), quality scores and marketing updates/trends. These activities may include but are not limited to: relationship building, marketing, public relations, community outreach, customer service, and patient referral coordination.
Develops strong business relationships with local community organizations, businesses, and third party payors to increase their advocacy of Foundation Health Partners. Prospects, develops and fosters new and existing business relationships with intent to procure new business. Fosters business relationships for key strategic areas.
Serves as key point of contact and maintains positive relationships with all community and referring providers, including provider practices and their respective office staff. Identifies targeted providers and medical groups for development of referral relationships, as well as proactively maintains and nurtures these relationships.
Develops long term relationships to encourage referrals. Establishes and adheres to an ongoing schedule of visits to providers and medical groups in identified target areas.
Maintains in-depth knowledge of Foundation Health Partners’ programs. Regularly shares service line enhancements with referring businesses, third party payors, and providers on behalf of the organization. Follows appropriate processes for implementation of referrals and authorizations. Develops and implements specific outreach, relationship building, and marketing plans to meet goals in collaboration with Public Relations.
Routinely follows up with businesses, third party payors, and providers to educate and help to resolve service issues. Responds to complaints in order to provide timely resolution of all problems. Identifies and resolves access and ease of practice issues. Ensures management and accountability of all functions related to problem resolution. Provides periodic review of systemic problems to executive leadership.
Maintains in depth working knowledge and understanding of local business community, third party payors, and providers, their practices, and national trends affecting provider and healthcare organizations. Provides Senior Management with insight into emerging business opportunities.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
Must possess a strong knowledge of business and/or healthcare as normally obtained through the completion of a bachelor’s degree in business, healthcare administration, public relations, marketing or related field.
A minimum of five (5) years of sales and marketing experience, preferably in healthcare, with demonstrated experience in fostering credible relationships with prospects that result in effectively meeting their needs and meeting sales goals. Must have previous provider relations experience. Must possess strong understanding of the healthcare industry, including economic and political influences and dynamics. Must possess the ability to work independently.
Demonstrates advanced understanding of planning and marketing concepts. Able to conceptualize, envision and plan for the future. Leads teams effectively and interfaces with all levels of management. Demonstrates superb verbal and written communication with ability to speak professionally to small or large groups.
Master’s degree preferred.
Clinical experience preferred.
Additional related education and/or experience preferred.
Internal Number: 2018-3775
About Fairbanks Memorial Hospital
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio and a culture of Shared Leadership. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.