One of the nation's largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Steadily growing since its inception to an esteemed Fortune 500 corporation, UHS today has annual revenues of $10 billion and 83,000 employees. In 2018, UHS was recognized for the eighth consecutive year as one of the World's Most Admired Companies by Fortune; and in 2017, ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.
The Manager Risk, is a multifaceted position that provides consultation, direction and oversight of risk management activities at the division level for an assigned group of facilities. It is a strategic corporate position serving as a member of the PsychSafe Patient Safety Evaluation System (PSES) Workforce, a federally listed Patient Safety Organization (PSO). The position manages the PsychSafe Mini Site compliance of assigned facilities directs organizational efforts in collection, management and analysis of Patient Safety Work Product (PSWP), including but not limited to Root Cause Analyses of patient safety and quality of care incidents, Patient Safety Council minutes, medication safety reviews, and similar efforts. This is a data driven position responsible to collect data, analyze trends and implement strategies at the division level to improve patient safety and the quality of health care delivery. The position is responsible to manage and direct input and content of Healthcare Peer Review Reports (HPRs) and Probable Claims Reports (PCRs) within various database systems.The position performs patient safety assessments of assigned facilities to ensure compliance with Technical Elements Related to the Management of Patient Safety, (TERM) directly impacting the care, safety and welfare of each patient population served by being the framework for the collection, management, analysis of information and improvement of patient safety. The Risk Manager provides consultation and direction to facility based Risk Managers when complex patient safety situations arise and responds to such situations. The Manager Risk, collaborates with claims departments on risk related issues.
Essential Job Duties:
Defines, collects, analyzes, and monitors compliance of Patient Safety Work Product (PSWP) and assigned PsychSafe Mini Sites within the guidelines of the Patient Safety Evaluation System ensuring facilities have completed confidentiality agreements, are complying with naming conventions and structure of the site, and are current on required uploads.
Conducts Patient Safety Assessment facility site visits correlating facility processes with Patient Safety Activities and monitoring the adherence to TERM documents as assigned. Develops reports of site visits and submits timely as per departmental policy. Provides direction ensuring specific facility risk issues and potential problem areas are identified, and provides direction for follow-up corrective action plans.
Monitors and analyzes facility Performance Indicator results, serious adverse events, PCRs, and HPR trends from secure databases for the purposes of analyzing, evaluating, and trending to identify opportunities for patient safety and quality of care improvement at the facility and the division levels to develop system wide opportunities for improving patient safety. Provides guidance, oversight and direction for addressing and preventing risk issues, trends and patterns. Monitors PSWP dashboards and ensures all required information is accurate and provided in a timely manner.
Analyzes and manages facility Root Cause Analyses, Intensive Analyses for review of facility response, corrective actions and improvement strategies relating to patient safety or quality of care including, but not limited to, staff education, policy revision, etc. Participates in the Midas RCA Focus Study by entering, monitoring, and analyzing data and reports. Manages Root Cause Analyses within the PSES to develop Division wide opportunities for improvement. Root Cause Analysis trends are aggregated and analyzed in an effort to implement Best Safety Practices within patient specific populations as well as the division.
Provides guidance and direction for the collection and analysis of Patient Safety Work Product (PSWP), including but not limited to Failure Modes and Effects Analysis, Patient Safety Council structure/documentation, and identification of primary safety initiatives, medication safety reviews, and compliance efforts of the PSO. Oversees implementation of Patient Safety Council process and reporting, assists facilities in identifying specific risk issues and appropriate corrective actions, acts as a resource for the PSC and provides relevant risk-related reference materials and direction as needed.
Researches, designs, develops, implements and monitors UHS Risk Management Best Practices, Risk Alerts/Solutions, Safety Alerts, resource policies, TERM compliance documents, newsletters, etc. disseminating information regarding patient safety, such as recommendations, protocols or information regarding best practices.
Develops and monitors the monthly SOX report to include the Behavioral Health Division, Horizon's Management Company and/or divested UHS facilities. Reports are accurate and timely.
Acts as a resource for facility risk managers and the administrative/clinical leaders in the facility by effectively providing risk related consultation, interpreting the TERM Standards and providing necessary resources in the implementation of risk reduction initiatives. Guides and directs facility Risk Managers in conducting proper investigations including but not limited to interviewing techniques, documentation, and securing videotape footage (not for purposes of termination or discipline). Guides facility Risk Managers in educating facility staff as a result of corrective actions providing an opportunity to improve patient safety.