At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Rehabilitation Services at UCSF Health provides Occupational, Physical and Speech/Dysphagia Therapy for adult inpatients at UCSF Hellen Diller Medical Center at Parnassus Heights; pediatric inpatients, acute rehabilitation patients and outpatients at UCSF Benioff Children's Hospital; and adult outpatients at Physical Therapy Faculty Practice clinic locations. The Department of Rehabilitation Services utilizes our organizational mission - Caring, Healing, Teaching and Discovering - as the focus in establishing its purpose and goals. In keeping with the mission and values of UCSF Medical Center, the purpose of our Department is to provide and/or facilitate high quality, comprehensive, cost-effective and efficient physical and cognitive rehabilitation services to our patients across the health care continuum. The staff and rehab professionals of our department work individually and collaboratively to serve this purpose while retaining the humanity of our care and promoting each person's achievement to an optimal level of function within the best of our abilities and the resources that are available. The Inpatient Adult Rehabilitative Services Department at UCSF Helen Diller Medical Center provides clinical services to adult and geriatric inpatients at Moffitt-Long Hospital, working with a multidisciplinary care team to improve the function and cognition of patients in critical care, transitional care, and general ward locations.
Reporting to the Director, the Assistant Director for Rehabilitation Services at Helen Diller Medical Center is responsible for managing the operational functions related to therapy service provision including staffing, budgeting, quality, staff education and training, innovation and sustainability for the department. The incumbent provides leadership to the full staff of Occupational and Physical Therapists, Speech-Language Pathologists, and Rehab Aides, as well as direct supervision for the discipline-specific Clinical Supervisors. The Site Coordinator for Clinical Education and the Site Coordinator of Quality Improvement at the Parnassus Heights Campus receive indirect supervision related to the scope of their roles and impact on service provision. In collaboration with the Clinical Supervisors, evaluates and assures the quality of work performed in all clinical areas and resolves any issues that impact negatively the delivery of patient care. The incumbent oversees staff development and educational programs, student educational programs, and all performance and quality improvement activities and programs for the department. Further, the incumbent analyzes system and process barriers, and engages effective problem-solving techniques to optimize clinical staff and operational performance. The Assistant Director can evaluate the level of performance of routine and complex therapeutic intervention techniques within her or his therapy discipline (Occupational Therapy, Physical Therapy, or Speech-Language Pathology). In both administrative and clinical activities, the Assistant Director will work with persons across the age continuum from diverse socioeconomic and cultural backgrounds. As a leader in the Department of Rehabilitation Services, the incumbent sets priorities in conjunction with the Director and follows through on assignments in an independent manner. Also, responsible for facilitating change as we progress toward the long-term vision of the Department and organization.
Master's Degree in related rehabilitation service
Clinical practice knowledge and applied background in a rehabilitation service; applies knowledge of industry best practices in patient diagnosis and treatment to improve clinical workflows
Knowledge of medical center, HR and UC policies and processes; knowledge of relevant federal, state and local laws and regulations and application to rehabilitation industry, patient care, equipment management
Leadership skills in employee supervision and HR administration to effectively lead and motivate others; conflict resolution skills to resolve personnel issues and counsel assigned staff to develop cooperative working relationships
Demonstrated ability to effectively manage multiple priorities in a complex, challenging environment; demonstrates adaptability and flexibility, anticipates and effectively handles change
Ability to organize division operations in an efficient and effective manner through improving rehabilitation processes, procedures, and systems
Interpersonal skills to maintain professional relationships with peers, patients, multidisciplinary team members, senior management, and assigned staff
Proven analytical abilities and problem solving skills to quickly evaluate complex issues and identify options for resolution; demonstrates sound judgement
Verbal and written communication skills to identify the best way to communicate with patients and educate them on their treatment; demonstrated abilities to actively listen, persuade, advise, and counsel
Ability to collaborate within and across departments to integrate daily rehabilitation patient care activities and resolve problems
The flexibility to orient and work at all UCSF Health locations
Doctorate in related rehabilitation service
Advanced user of internal patient care documentation technology; knowledge of available information technology software in the industry
California license in related rehabilitation service
Active American Heart Association CPR Certification
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.