Group Health Cooperative of South Central Wisconsin (GHC-SCW), Madison, WI, is seeking a Mental Health Triage Specialist responsible for completing initial telephone screening, providing triage and risk assessments, completing safety planning, and determining acuity and appropriate level of care for members seeking mental health and related behavioral health services. The Triage Specialist also provides crisis mental health services to individuals and families on an outpatient basis including counseling and crisis intervention, short-term case management, and information and referrals to in-house and community resources. In addition, the Triage Specialist provides assistance to other Providers by acting as a consultant for individuals with complex psychosocial needs. The incumbent may provide office-based intake assessments to GHC-SCW patients as a member of the mental health practitioner staff.

Our Mission Statement:    To provide accessible, comprehensive, high quality healthcare and outstanding service in an efficient and personalized manner to persons in the GHC-SCW service area.

Our Vision:  To be a leader among HMO’s in providing high-quality medical care, impeccable service and competitive benefit levels and premium rates. 

Our Common Values:

• Patient Centered:  When health insurers and health care providers are brought together under one roof, we are better together.   Our care team model focuses on supporting the needs of our patients/members and providing the best in safe, high quality coordinated health care.  Members and their providers participate in making meaningful decisions that lead to better outcomes. 
• Quality Driven:   When members and their providers each participate meaningfully in the decisions that lead to better health care, we are better together. GHC-SCW continues its tradition of providing proactive health promotion and disease management outreach to our members to consistently achieve high quality health care accreditation.
• Innovation: When we work to lift each other up, show appreciation and collaborate in the best interests of the member, we are better together. GHC-SCW has made innovative advancements which include the implementation of an electronic medical records system (EMR) and GHC-SCW MyChart^SM, access to innovative Complementary Medicine benefits and Wellness reimbursement services. 
• Community Involved: When we join with our community to further the causes for which we share a common concern, we are better together.   We are proud to promote programs that strengthen lives, and make our community a safer, stronger and healthier place to live and grow. GHC-SCW employees share their time and talent; and we recognize that the value of what we give is also what we gain – for our employees, our members and our community.
• Not for Profit Cooperative:    When we share a common purpose, a common voice and a common vision, we are better together.   We use our surpluses to improve clinics, enhance health care benefits and give back to the community.  Our members, not our profits, are our priority.   We have a unique “cooperative” governance structure which works directly for our members.     

GHC-SCW is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees, members, and patients feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard.

We believe:

                Healthcare is a human right.

                In treating all people with dignity and respect.

                There is strength in diversity.

                Equity celebrates our humanity.

                We are better together.