Description
Under the management of the Manager - Retirement, and direction of the System Director of Benefits, this position will be responsible for the administrative support of the CHRISTUS Health Defined Contribution and Defined Benefit retirement plans, including compliance, administration, reporting, record keeping, data reconciliation, and auditing. MAJOR RESPONSIBILITIES - Assist with data clean up projects.
- Request historical files from off site storage as needed
- Coordinate and work in partnership with current record keepers/trustees for multiple defined benefit and contribution plans.
- Work with vendors to establish service level agreements and develop processes to ensure that service level agreements are met.
- Assist with the positioning of internal and external resources required to make changes to the retirement plans such as set-up, amendments, merger, restatement or termination.
- Maintain thorough knowledge of the multiple Defined Contribution and Defined Benefit retirement plan designs along with the administration of the plans.
- Assist with the reevaluation current processes and procedures applicable to the job function for opportunity of process improvement.
- Maintain healthy liaison relationship with various vendors, record keepers, Third Party Administrators, organizational departments, and entities to maintain connectivity within the function and to ensure service level agreements are met.
- Research and resolve case management inquiries from the record keepers, Third Party Administrators, and internal organizational departments.
- Ensure compliance with laws as well as with company policies and procedures.
- Assist and support the coordination of the processing and preparation of annual reporting such as annual valuations, nondiscrimination testing, internal and external audits, Form 5500s, annual funding notices and summary annual reports to internal departments and outside vendors.
- Review and distribute Summary Plan Descriptions as they are updated for accuracy and ensure the language matches actual plan practice.
- Assist and support with the coordination the preparation and distribution of communications with internal and external contacts.
- Assist with the resolution of escalated issues.
- Assist and support with the streamline of recordkeeping processes for management and administration of all plans.
- Assist with qualified plan servicing including participant education & presentations, on-boarding, plan design, participant inquiries, tracking and compliance, investment updates and reporting, and technology troubleshooting, when and where appropriate.
- Work directly with Plan Trustees, Record Keepers, Third Party Administrators (TPA's) and Plan Participants on a daily basis.
- Ensure the organization core values are demonstrated to enhance the customer experience
- Schedule meetings with vendors, record keepers, Third Party Administrators, organizational departments, and other entities.
- Performs other operational duties and assignments as directed.
Requirements
- Bachelor's Degree in a business related field or equivalent experience in the retirement related field.
- PHR, SPHR, or CEBS certification a plus
- Ability to focus as demonstrated through administrative efficiency.
- Ability to manipulate large spreadsheets (including vlookups, pivot tables, etc..).
- Efficient computer skills including Microsoft Office software and other computer applications.
- Excellent organizational and communication skills.
- Ability to present ideas and recommend solutions.
- A positive, service oriented attitude, willingness to go "above and beyond" in support of internal and external clients within alignment of the CHRISTUS Core Values.
- Strong administrative abilities, problem solving and judgment skills
- 2 - 4 years of employee benefits/finance experience with emphasis on recordkeeping, compliance, trust services, etc.
- Concentration on Defined Contribution, Defined Benefit, and Non-Qualified Deferred Compensation plans preferred.
Testing and Reporting - Familiarity with large projects associated with Data Reconciliation and Clean Up.
- Possess or obtain PHR, SPHR, or CEBS.
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