At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The Department of Pharmaceutical Services at UCSF has long been nationally recognized as one of the founding fathers for clinical pharmacy services, which was established in 1965. Today, the department continues to lead the profession through the integration of advanced technology & robotics, comprehensive pharmaceutical care and clinical services. The Department of Pharmacy includes approximately 275 FTE and an annual operating budget of over $1 billion (see below for more detail.) The Department provides services at the four main campuses (Parnassus, Mission Bay, Benioff Oakland and Mt. Zion) as well as working with affiliates and in inpatient and outpatient settings.
Reporting to the Assistant Chief Pharmacy Officer of Business Services, the Director of Pharmacy IT, Analytics & Automations is responsible for leading, supporting and coordinating a variety of projects and assignments related to multiple pharmacy clinical, non-clinical and business systems databases, both internal to UCSF Health as well as external vendor systems. Working closely with UCSF Health's IT Teams, this position is responsible for strategy, vision and programmatic enhancements of clinical, non-clinical and business programs in addition to database driven web-based applications to provide coordinated and streamlined informatics systems to maximize patient safety, quality of care, and operational efficiency. This position will develop analytic products targeted toward achieving quality excellence and cost-effective evidence-based clinical outcomes for pharmaceutical informatics that includes analyzing and communicating internal / external data, futurist intelligence and other information used in developing short and long range strategic planning. This position has a dotted line reporting relationship to the Chief Medical Information Officer and the VP of Clinical Systems.
Bachelor's degree in related area and / or equivalent experience / training
Typically 4-10 years of experience managing an information technology organization
Requires thorough knowledge of database management systems and related areas of IT sufficient for strategic planning, technology assessment and direction
Requires excellent technical skills related to database management systems functions
Critical thinking abilities and problem solving skills
Leadership / management skills, including abilities in persuasion / negotiation, mentoring
Thorough knowledge of human resource policies and procedures relating to management responsibilities
Excellent verbal and written communication skills
Proven ability to present complex database management / business information. Strong technical database systems skills.
Excellent quantitative and analytical skills and abilities
Thorough knowledge of subject area sufficient for strategic planning, technology assessment and direction
Demonstrated experience managing technical staff
Demonstrated experience leading change management activities and managing their impact across multiple units or departments.
Demonstrated experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software
Ability to understand the process involved to adapt, integrate, and modify existing programs or vendor-supplied products for use within a large and complex technical environment
Excellent oral and written communication skills, including the ability to effectively present technical topics to large groups with potentially varied levels of technical sophistication
The flexibility to orient and work at all UCSF Health locations
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.