Our family of nurses, doctors, staff and volunteers at Lakewood Regional Medical Center are dedicated to providing expert, compassionate care for families.
Caring, nurturing and helping heal friends, loved ones and neighbors is our passion, and weï¿½re honored to have the opportunity to serve our community.
From emergency services and heart care to orthopedics, advanced stroke treatment, obstetrics and more, weï¿½re focused on providing patients with expert care combined with a healthy dose of attentiveness and support.
Lakewood Regional Medical Center. A community built on care.
Under the direction of the Chief Nursing Officer (CNO), assumes 24-hour accountability and responsibility for the clinical and fiscal management of assigned patient care units. Provides assistance to the CNO in the accomplishment of unit specific, nursing department and organizational goals. Maintains awareness of legal, professional, regulatory, and institutional responsibilities. Acts as liaison between the medical staff and the nursing staff.
Pillars of Excellence
Displays outstanding customer service skills:
Greets all customers warmly
Makes eye contact
Introduces self; calls patients/customers by name
Provides all assistance needed in a friendly and caring manner
Looks for opportunities daily to exceed customerï¿½s expectations. Conducts patient rounds daily.
Participates in activities that support community outreach/programs related to clinical specialty.
Conducts staff meetings at least monthly and assures that information is available with agendas and minutes. Actively seeks input, collaboration and feedback from all staff members and follows up on all action items in a timely manner.
Sensitive to an individualï¿½s race, color, religion, sex, sexual orientation, national origin, age, disability or any other characteristic protected by law. Respects, accepts and anticipates spiritual and personal needs.
As observed by representative of the hospital, all interactions are conducted in a professional manner.
Verbal and written feedback from patients, family members, significant others, medical staff, visitors and co-workers indicate behavior conducive to positive and effective guest relations. May conduct and/or ensures discharge phone calls are being done daily.
Consistently contributes to the team effort (i.e., assist co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
Initiates ï¿½Thank Youï¿½ notes and ï¿½WINSï¿½ and gives weekly information to the CNO about staff members who have demonstrated service excellence and should be recognized.
Participates in Target 100 activities with suggestions that enhance the work environment, patient satisfaction and increase productivity.
Reviews and follows through on complaints and grievances made by patients, families, physicians and hospital staff. Initiates processes that will prevent or eliminate the complaints/ grievances and reports as appropriate to the CNO and other Clinical Directors.
Is knowledgeable of Performance/Process Improvement (PI) methodology.
Offers suggestions for department and/or Hospital-wide Performance/Process Improvement. Participates in data collection and problem identification. Acts as a team leader, process owner and/or facilitator, as requested.
Complies with and submits required monthly reports to CNO or designee (i.e., PI, Director dashboard) as requested by specified deadline.
Recognizes own importance of role in the quality of patient care rendered.
Ensures proper and economical use of equipment, supplies and facilities for maintaining patient care. Follows up as necessary for assistance.
Ensures compliance with all risk management activities.
Provides orientation to all personnel (including contract services/vendors, where applicable, preceptors, floaters, new grads, experienced nurses) delivering patient care and/or assigned to the unit.
Participates in and leads committees in the areas of interest, clinical expertise, or as requested. Involved in at least one or more committees.
Collaborates with the CNO in the development of a care delivery model for assigned unit and involves the staff in the implementation of any care delivery mode or skill mix change.
Enforces Hospital and nursing policies and procedures. Identifies gaps with existing policies and procedures. Gathers information for policy revision including current practice, medical staff input, new technology and regulatory requirements and processes through appropriate channels.
In collaboration with the CNO, develops and implements policies and procedures affecting nursing practice for assigned unit. In-services staff when policy change occurs. Evaluates staff compliance to policies.
Uses skill and knowledge of group dynamics to ensure communication in the unit.
Promotes constructive and positive relationships.
Collaborates with the CNO in the development of unit specific budgets.
Ensures Charge Nurses and staff consistently remain within established budget and PAR levels.
Participates in planning and implementation activities related to the revenue, capital expense and personnel budgets.
Maintains operations of unit within budget parameters. Identifies and collaborates with CNO to determine creative methods of controlling costs or generating revenue while providing maximum value to both the patient and the Hospital.
With the CNO or designee, maintains position control within budget.
Participates in ongoing product evaluation; makes recommendations as appropriate.
Ensures the preparation of work schedule includes the proper number of staff, appropriate specialty and skill mix based on ADC and budgeted HPPD.
Uses Kronos system in preparing productivity reports.
Submits daily productivity reports to Department Director, CNO, CFO, and COO.
Plan, organizes and supervises the activities of the department/service. Gives direction to the charge nurse responsible for an assigned shift.
Effectively maintains leadership, inspiring the cooperation and confidence of others.
Responsible for building a consensus based decision-making process within the unit.
Demonstrates the ability to be instrumental in the establishment and achievement of department and hospital priorities and goals. Assists the charge nurses in determining priorities and achieving goals.
Develops and maintains a staffing schedule with the charge nurses to provide sufficient numbers of qualified and competent staff for patient care.
Reviews staffing schedule regularly and recommends adjustments according to patient acuity patterns and departmental need.
Participates in the ongoing evaluation and selection of staffing systems that are flexible to attract new staff members and flexible enough to retain staff.
Creates a peer interview process for the unit and ensures that staff are educated in the process and participate on a regular basis.
Uses skill and knowledge to model conflict resolution with nursing staff, physicians, other departments and all other hospital clients.
Uses skill and knowledge to discipline without punishment in the course of daily unit operations.
In collaboration with CNO and Chief Human Resources Officer, coaches, counsels and terminates personnel in accordance with hospital policies and employment laws.
Oversees the workflow of the department/unit. Ensures daily assignments are complete, fair, and maintained.
Rounds daily with the charge nurses to assess and improves the quality of care and service provided.
Maintains quality control programs as appropriate. Works closely with the CNO and nursing staff in developing protocols to maintain high standards of patient care.
Together with the charge nurses, maintains the department/service in compliance with all applicable governing and according authorities. Develops and updates policies and procedures as directed.
Completes timely personnel performance evaluations. Tracks performance monthly and reports to the CNO.
Determines the qualifications and competency of personnel. Provides for the orientation and continuing education of staff. Guides the charge nurses as appropriate.
Assists charge nurses in prioritizing work activities.
Ensures staff members are taking breaks/lunches as dictated by regulatory agencies.
Works closely with the Medical Staff to maintain high standards of patient care and problem solve.
Maintains knowledge of MD privileges.
Participates in management, Hospital, Target 100, and medical staff committees.
Participates in developing and implementing mechanisms that foster and encourage collaboration between nursing staff, physicians, other clinical practitioners, and peers.
Develops, implements and evaluates programs which promote recruitment, retention, development, and continuing education of unit nursing staff. Tracks performance monthly and reports to CNO.
Collaborates with Hospital Recruiter regarding recruitment needs.
Collaborates daily with the Nursing Supervisors as to previous daysï¿½ unit activities. Provides direction and feedback to Nursing Supervisors as to specific unit operation
Collaborates with Staffing Coordinator daily on staffing needs.
Ensures that NSO Master schedule is accurate on a daily basis.
Oversees the activities of all students (Nursing Allied Health, etc., where applicable). Ensures staff members are assigned to all patients. Collaborates with instructors.
Develops innovative solutions to unit problems.
Attends outside seminars to remain current in nursing and specialty.
In collaboration with the CNO, creates a self- development plan annually and ensures attendance at programs within Director educational matrix. (Attachment)
Maintains awareness of trends and research findings.
Collaborates with education to develop curriculum and learning experiences; ensure that staff is competent and fulfill their assigned responsibilities.
Assesses the educational needs of patient/family members. Ensures appropriate educational materials available.
Assists as necessary with patient care activities. Demonstrates knowledge and skills necessary to provide appropriate for age of patient served.
In collaboration with Education Department, ensures departmental specific competencies of all staff educational needs are current.
Demonstrates positive image of nursing while practicing on the unit. Acts as role model and mentor for staff on unit. Intervenes as necessary.
Performs any other duties or responsibilities that may be assigned.
TECHNICAL AND JOB SPECIFIC SKILLS
Telephone Skills ï¿½ must demonstrate Hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self.
Policy/Procedures ï¿½ is aware of and follows all Hospital and department policies and procedures.
Team Work ï¿½ promotes positive co-workers relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departmentsand promotes conflict resolution. Shares information, work knowledge and experience with Department Directors, co-workers, and physicians in a non-threatening manner. Offers assistance and promptly responds to requests.
Productivity ï¿½ maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and know when to ask for assistance. Exercises good judgment and arrives at sound decisions.
KEY SUCCESS FACTORS
Attendance ï¿½ employee reports to work each regularly scheduled workday.
Punctuality ï¿½ is punctual for meetings and committees.
General Work Habits ï¿½ readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible. Steps into assist with patient care when expertise is needed, to promote team work, or an unanticipated critical staffing shortage exists on a particular shift.
Safety ï¿½ maintains equipment in accordance with health safety codes. Reports safety issues and equipment failures appropriately.
Appearance ï¿½ projects a professional image, follows the Hospital dress code policy and/or department requirements. Wears Hospital ID badge at all times on duty.
Confidentiality ï¿½ sensitive information including, but not limited to, patient records, charts, Hospital documents and employee information is kept confidential without exception.
Annual Requirements ï¿½ completes annual requirements (PPD, requirements, Annual Updates, Ethics Training, licensures and/or professional certification) on time.
TRAINING AND EXPERIENCE
Registered Nurse with current California License
Current unit certifications (as checked below):
Required to get ACLS within 60 days of employment.
Specific Unit Requirements:
2 plus years as a Director of Surgical Services.
Demonstrated competence in management, leadership, organizational skills and clinical expertise in areas of responsibility.
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905049244
About Lakewood Regional Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.