At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Obstetrics Services at Parnassus provides care for both routine and high-risk pregnancies. One of the benefits of obstetrical care at UCSF is that should the need arise, high-risk care can be provided seamlessly. This is because high-risk specialists work side-by-side with other providers, as one team. In addition, patients also benefit from access to all the resources of the UCSF Medical Center.
Our Birth Center is both state of the art and family oriented. The private birthing suites have bathrooms with showers, whirlpool tubs and amenities such as refrigerators. Patients typically labor, deliver and recover there. After your recovery, you and your baby move to a private postpartum room, with a deep-soaking tub and chairs that convert into sleepers for family members or guests.
As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Under the Direction of the Nurse Manager, and guided by the policies and procedures of Ambulatory Services, the Clinical Nurse 2 (CN 2), primarily works to provide care to OB patients with diabetes at the Diabetes and Pregnancy Program (DAPP) in Obstetrics Services and Perinatal Medicine Specialties practice, UCSF Department of Women's Health. CN 2 acts as a clinical resource for all patients with high-risk conditions, including but not limited to diabetes and certain endocrine disorders. S/he utilizes the nursing process for assessment, planning, implementation and evaluation for OB patients scheduling their first OB appointments including obtaining a history regarding their diabetes, management and current disease state. S/he plays a critical role in the patient experience including optimizing clinic support for patients and working collaboratively with the team to create a patient centered environment by tracking clinic visits and weekly logs. S/he is front facing for questions from patients with type 1 and 2 diabetes that s/he will triage and answer or send to the MFM fellow or MFM attending as needed. This person also resources patients with gestational diabetes by partnering with LVN DAPP Coordinator to evaluate weekly food and blood sugar logs, make suggestions on diet and lifestyle modifications, inform patients of the need to start insulin, complete insulin teaching appointments, and support patients through this transition. Assignments at this level include providing clinical leadership in case-managing care for high-risk obstetric patients, delivering direct clinical care and program support, and coordinating ambulatory-inpatient transition for high-risk patients, all in close collaboration with the MFM providers. S/he consistently projects a professional and courteous demeanor. I n collaboration with the physician and nursing staff, the CN 2 utilizes the nursing process for assessment, planning, implementation and evaluation to provide safe therapeutic care. Functions a member of the interdisciplinary and nursing teams; carries out established nursing procedures and performs related duties as required; performs nursing care for patients with complex needs. Manages patient care administered by other members of the nursing team. Recognized as a leader and clinical resource. Demonstrates investment in the overall forward movement of the unit and the organization. The CN 2 is a team player who works closely with others and is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. S/he is responsible for performing nursing telephone triage, responding to patients' questions via MyChart, reviewing laboratory results and treatment options, providing patient education, assisting interdisciplinary team with coordination of care outside and during high-risk clinics, practicing advanced assessment of patient medical and psycho-social needs. The CN 2 has excellent oral and written communication skills; can work well with minimal supervision in a complex, fast pace and challenging environment. S/he is sensitive to the needs of patients, staff, and providers at all times. This position makes a difference for patients in an outpatient and inpatient care units by providing excellent nursing care and customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
One or more years of RN experience with case-managing a cohort of OB patients with type 1 and 2 diabetes in Ambulatory and/or inpatient OBGYN setting
Current licensure as a Registered Nurse in the state of California
Certified Diabetes Educator Certification
Excellent oral and written communication skills; can work well with minimal supervision in a complex, fast pace and challenging environment.
Excellent nursing care and customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
The flexibility to orient and work at all UCSF Health locations
Bachelors or Masters in Nursing
Active Registered Nurse licensure in the State of California
Active American Heart Association CPR Certification
Certified Diabetes Educator Certification
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.