Desert Regional Medical Center is a 385 bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative , patient centered and evidence-based Rehabilitation Services Department. Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation,joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
GENERAL DUTIES: Interface with patients and act as a liaison between patients and providers. The clinic assistant is responsible for the smooth and efficient function of a busy reception and waiting area and he/she coordinates the flow of information within the office. This position will obtain and track insurance referrals for patient visits, review fee tickets for completeness of demographic/billing information as well as compatible CPT & ICD 9 codes and modifiers, reappoint patients taking into consideration payer requirements such as length of time between visits, inform patients of payer policies regarding covered and non-covered services as well as future referral status.
The clinic assistant is responsible for the efficiency of clinic operations and for facilitating effective use of physiciansï¿½ time. Ensures the cleanliness and safety of clinical areas; maintains stock of necessary supplies, and equipment; and prepares patient for exam. Provides clinical assistance to the physician as well as provide support to office staff. Prepares referrals and schedules patients for diagnostic tests. Promotes a cooperative environment for patients and personnel. Access to demographic information and limited Patient Health Information related to job function.
*Note: Although the term ï¿½physicianï¿½ is used throughout this job description; it is recognized that this position will also assist with other healthcare professionals including nurse practitioners and physician assistants.
DEPARTMENT SPECIFIC DUTIES: Maintains positive, helpful and caring attitude toward patients, co-workers, and physicians. Acts as a ï¿½team playerï¿½ doing whatever task is necessary to assure efficient functioning of office and highest quality care to patients and companies who request our services.
1. Initiates patient intake process a. Cleans and prepares exam room for next patient prior to bringing patient in room. b. Greets patient by name and escorts patient through the care process; identifies self and explains role during visit. c. Interviews patient for medication history ensuring accuracy of medications and doses. d. Obtains anthropometrics including, height, weight, blood pressure/pulse, waist measurement, and temperature. e. Assists patient with undressing and explains exam procedure. f. Notifies physician of abnormal vital signs.
2. Assists Physicians a. Assists physician with patient physical exams, dry sterile dressings, cultures or other tasks ordered by physician. b. Performs other procedures as determined by the unit and when directed. c. Arranges scheduling of appointments: e.g., follow-up appointments, education and consultations. d. Ensures physician completes consultation and requisition forms as needed. Prepare and send referrals to the appropriate location as needed. e. Prepare all necessary paperwork for outside lab and other forms (insurance, disability, etc) when necessary. f. Alerts physicians to important tasks that are needed.
3. Unit Responsibility a. Cleans and restocks exam rooms; clinical and educational materials. b. Participates in daily assignment of rooms and staff to facilitate patient flow. c. Works collaboratively with registration staff to keep patients and providers informed of schedule changes. d. Receives telephone calls regarding patient prescriptions, pulls patient charts, routes to physician, and contacts pharmacy regarding refill. Log all prescriptions refills & new prescriptions in the patient chart. e. Checks medical supplies and drugs for expiration dates. Monitor back office supplies and restock exam rooms daily. Assist with inventory maintenance and report supply shortages to clinic director. Assist with unpacking and stocking of back office supply deliveries. f. Ensures medical records are ready the day prior to scheduled patient visit. Maintains all chart material. Files lab work, operative reports, x-rays, etc. g. Provides regular phone outreach to patients and families to ensure appropriate medical and education follow-up. h. Schedule appointments as necessary. i. Performs other duties as requested.
Required: Medical Office Assistant Certificate Current BLS certification (American Heart Association - maintain current at all times) One year of experience in a medical office setting Proficient in word processing and business machines and in the use of English grammar Excellent customer service skills Excellent communication (written/verbal/use of English grammar) Ability to multi task with effective time management skills Professional appearance at all times . Preferred: Experience with bariatric surgery Experience in a bariatric medical office setting Bilingual Spanish/English preferred Knowledge of CPT and ICD-10 Knowledge of the local geographic area
Job: Nursing Assistants and PCA
Primary Location: Palm Springs, California
Facility: Desert Regional Medical Center
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 2005014453
About Tenet Healthcare
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.