The Integration Analysts role is to act as the liaison between the business and IT organizations in order to provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a larger project team. They are accountable for ensuring that clear, concise requirements have been captured and participate in testing, issue resolution, support the implementation check-out process and facilitate the development of all procedural documentation and manuals.
The Integration Analyst will work closely with all team members. They will schedule and meet with stakeholders, developers and other teams involved in systems and data integration development. They will create requirement documentation, development specification documents, testing documents and support documents. They will work with the developers to ensure they have detailed information for development. They will be the liaison to the business and translate business needs to technical specifications. They will work with support teams to create knowledge base documents on how to support apps. They will also work with quality assurance (QA) teams and contribute QA activities to help develop testing scenarios, plans, and regression testing.
Gather, analyze, document and manage business and user requirements (both functional and non-functional) for technology solutions that address business needs. Assist in identifying potential solutions for the business and provide input to issues or risks. Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements.
Complete all project work objects and deliverables using Fairview standards and a deliverables-based approach. Translate business and user requirements into system requirements for the technology organization and manage changes to the source documents. Assist with the development of the testing strategy - plan thorough requirement testing. Ensure appropriate bi-directional tracing of project modifications back to business and user requirements.
Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Assist with the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.
Develop expertise in all systems, processes and data relating to the assigned business or project. Develop expertise within the analyst practice - including all business analysis tools, processes and best practices. Leverage domain and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible - including selecting the appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project.
Be the liaison between IT personnel and users to provide evaluation, assessment, analysis, and process development to support customer needs.
Participates in the selection, implementation of technology solutions, tools, methodologies, standards and best practices. Follow adopted methodologies and standards and ensure project adherence to standards and practices.
Maintain up-to-date business domain knowledge and technical skills in applicable applications, technologies and methodologies. Work effectively in a team environment to ensure that solution deliver is on time, within cost estimates and delivers the benefits and value identified. Establish and maintain effective working relationship with business partners and project teams.
Required to possess intermediate project management and time tracking skills. Ability to develop new project specifications and partner with senior level staff through interface functionality for new-implementation projects.
Strong problem-solving abilities, self-motivated and able to work both independently as well as with the team. Operates as a bridge between the users and the rest of support team. Provides assistance, training, and mentoring to other members of the group.
Identifies and works on integrated solutions outside of primary expertise. Demonstrates detailed understanding of business workflow.
Independently completes multiple work assignments in a timely manner. Designs and applies solutions to achieve intended results.
Consistently demonstrates understanding of the target audiences in all communications and evaluates the appropriate communication vehicles and message for diverse audiences.
Is aware of different customer needs/desires. Takes action to meet customer needs/desires with respect to customer diversity. Helps improve processes to meet customer needs. Suggests and acts on ideas to improve overall customer service. Respects confidentiality and shares information with only those that need to know
Seeks to understand and value differences between employees. Treats other employees with dignity and respect. Demonstrates open, honest communication and behavior. Resolves conflict in a positive manner. Contributes to the productivity of the workgroup.
Job Specific Duties:
Analyze/understand business challenges; map current business processes to the new system or service, determine interface requirements, and resolve any issues which may affect the business process.(40%)
Develop detailed functional requirements & testing scenarios that can be used to develop internal design specifications for systems or services. (25%)
Work with the technical analysts/architects and developers to ensure that the delivered system matches the functionality specified; Ensure business satisfaction with IT services and products; understand and communicate user expectations. (10%)
Help train users in the functionality developed. (10%)
Assist the users in developing their user or business procedures. (10%)
Create support documentation and socialize new process with IT support staff (5%)
Bachelors degree in computer science, software engineering, information systems or equivalent level years of related experience.
3-5 years of experience in business and functional requirements elicitation, translation and documentation.
Demonstrated analytical critical thinking skills for process improvement or problem resolution
Interest in learning new technologies and applications.
Self-motivation and willingness for taking on additional responsibilities.
Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.
Solid understanding of business functional areas and business management issues as well as the IT organizations systems and capabilities.
Knowledge of and ability to effectively use the appropriate modeling methodologies and toolsets, requirements management methodologies and toolsets, requirements visualization methods and toolsets, and artifact versioning tools.
Exceptional written and verbal communication skills.
Understanding of core IT infrastructure components including desktop/server-class hardware, software, network andtelephony
Demonstrated knowledge of ability to translate customer's high-level requirements into technical specifications for the IT organization and manage changes to such specifications.
Bachelors degree in Computer Science, Software Engineering, Information Systems and 2-3 years of related work experience
6+ years of experience in an Integration Development Systems Analyst role in a healthcare enterprise, fast-paced, environment.
Proficient in developing requirements definition, functional specifications, test scenarios/scripts, data models and business procedures.
Strong understanding of API workflows, and the ability to disseminate API transfers to 3rdparty users (strong preference for the MuleSoft platform)
Experience in an Analyst role using Epic healthcare systems, and Bridges knowledge.
Strong process flow and diagramming skills (Visio application).
Ability to facilitate business requirements and design review sessions with customers.
Creation and delivery of training materials and the ability to assist end users with basic troubleshooting/training.
Extremely organized with the ability to create and manage a demand queue, plan, etc.
Strong interpersonal skills; strong relationship management and negotiation skills.
Strong critical thinking and problem-solving skills.
Strong communication skills - verbal, written, listening and presentation.
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, ...Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.