Purpose Statement / Position Summary

This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities.

This position serves as a liaison between Hospice and the Community, Case Managers, Physicians, Patients and Families to ensure continuity of quality care to the hospice patient. This position facilitates & assists in the day-to-day operations of the intake process and to be accountable for a smooth admission throughout a patient's/family's transition from admission to the Interdisciplinary Care team. This position will assure prompt and appropriate delivery of patient care in accordance with physician orders and State & Federal regulations. 

Essential Functions and Responsibilities of the Job

1. Ability to perform Patient Intake & Referral processes and/or the insurance per industry standard.
2. Ability to demonstrate excellent oral/written communication and interpersonal skills as well as active listening.
3. Must exhibit a professional and empathetic demeanor at all times.
4. Ability to be a team player - to form and function as a cohesive team.
5. Demonstrate a strong level of honesty regardless of the situation and be sensitive when communicating with others while expressing empathy.
6. Ability to be at work and be on time
7. Ability to follow company policies, procedures and directives
8. Ability to interact in a positive and constructive manner
9. Ability to prioritize and multitask