As a Clinical Information Analyst, you will support the needs of the Department of Pathology and Laboratory Medicine staff and its customers by optimizing the use of the Laboratory information System (LIS) to provide quality patient services. You will incorporate a strong laboratory technology background while acting as the clinical liaison between the laboratory application side and the technical orientation of the Clinical Information System (CIS) team.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Triage LIS problems presented by laboratory personnel, resolving uncomplicated problems before presentation to LIS Coordinator and/or CIS analysts. Completes all necessary fact finding and compilation of documentation before presenting complex problems to CIS.
Participate in set-up and maintenance of foreign systems that interface orders and/or results to the laboratory information system mapping and display of ChristianaCare (CC) and non-CC laboratory data. Have a working knowledge of each of these systems and serve as a training and troubleshooting resource.
Have a working knowledge of the concepts related to laboratory medical device interfaces (i.e. instruments).
Have a working knowledge of the concepts related to reference laboratory testing including both interfaced (i.e. Mayo, Quest) and non-interfaced testing
Perform various audits of the LIS in conjunction with database coordinators to verify ongoing accuracy of data, including billing, test volume, cumulative reports, error correction reports, etc.
Have a familiarity with charge capture concepts including billing stage and charge reversals in the LIS and charge processing and display in the patient financial system.
Participate in upgrade project teams as the laboratory representative for planning, scheduling, testing, training and communication.
Provide first level troubleshooting of laboratory barcode printers and label scanners prior to reporting to IT.
Participate in Joint Commission and CAP inspection preparation teams with responsibility for meeting and documenting all laboratory information system requirements.
Act as database coordinator for the Specimen Collection and Processing Laboratory.
Have a working knowledge of laboratory document imaging concepts and assist with application-side troubleshooting when necessary
Review and/or contribute to the development of department-wide training materials for staff for general LIS procedures.
Have a working knowledge of CC operating systems including the CC portal and productivity applications and act as a troubleshooting and training resource for these systems.
Execute testing cycles when necessary and coordinate all aspects of system validation including identification of appropriate test environment(s) and interface connections, participants, test scripts, testing location, hardware, technology and documentation.
Maintain general LIS procedure manual including procedures for database management and change control.
EDUCATION AND EXPERIENCE REQUIREMENTS:
B.S. in a Laboratory Science, or Information Technology
At least three years of laboratory testing experience required
Demonstrated experience supporting a lab information system upgrade, i.e. Data Base Coordinator or Super User
ASCP Certification preferred
Knowledge of clinical laboratory concepts, techniques and procedures.
Knowledge of techniques for laboratory safety and infection control.
Knowledge of business operating systems and office applications.
Ability to collaborate with analysts and vendors to understand system behavior which is then used to create operational solutions.
Ability to organize, define, and articulate system issues reported by staff and collaborate with IT technical teams to resolve them
Ability to work closely within laboratory section and IT requirements to meet timely project schedules
Skill in manual dexterity and normal color vision.
Internal Number: JR56116
About ChristianaCare Health System
ChristianaCare Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are ...positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.