Supports the BioLife Plasma Centers, BioLife Headquarters and Training Departments in the achievement of BioLife training initiatives; while maintaining compliance with regulatory and quality requirements.
Supports the development, design, coordination, and deployment of training and development initiatives.
Collaborates and supports center trainers through various training methods (facilitation, eLearning creation, metrics, BTTP).
Responsible for ensuring initiatives meet/exceed key customer requirements through appropriate evaluation systems and analysis of metrics.
ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.Â Include only the essential functions of the job. Approximately 5 â 10 bulleted task statements should be identified).
Revisions to BTTP documents according to feedback and SOP revisions. (10%)
Coordinate, develop, improve and facilitate onâthe-job and instructor led training at BioLife University. (20%)
Analyzes trends and reviews quality data to determine opportunities and create action plans for continuous improvement.Â Manages corrective action initiatives to ensure timely and effective resolutions. Tracks deviations in operating procedures and policies through established mechanisms. (5%)
Fosters teamwork.Â Works collaboratively with staff, peers, and cross functional management to achieve business goals. Collaborates with Medical Affairs on a consistent basis to ensure effectiveness of MSS training program and to drive program improvements. Communicates regularly to all levels of the organization and resolves challenges proactively.Â (5%)
Assist in the implementation and analysis of training and development programs (e.g. scorecards, tracking of development plans, monitoring progress of existing systems, etc.). (10%)
Provide support and coaching to center Medical Supervisors preceptors. (10%)
May support PDT and BioLife employees with training plans and curricula assignment. (5%)
Develop, support, and update training materials including but not limited to eLearnings, job aids, video, and podcasts. (20%)
Assist in setting up evaluation systems to assess Â and monitor the effectiveness of developmental initiatives. (10%)
Prepare and deliver presentations to center network, manager and senior leadership. (5%)
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise(Breadth and depth of knowledge, application and complexity of technical knowledge)
Ability to comprehend, communicate, interpret and apply technical documents and instructions
Ability to facilitate and engage audience members in person and via distance; to drive knowledge transfer and key behavioral changes
Possess a knowledge in using information technology to improve operating efficiencies.
Plans effectively to manage a steady workflow
Monitor and maintain assigned content of various training systems (e.g. LMS, Veeva).
Acquire skills with Articulate and Storyline to assist with eLearning creation and updates
Working knowledge of MS Office package (i.e. Word, Excel, PowerPoint, SharePoint, etc.)
Ability to travel domestically no more than 25% of the time.Â
May require extended work periods to meet deadlines and business needs
Must be able to work in an office setting
Observing in a plasma environment may be required
Leadership(Vision, strategy and business alignment, people management, communication, influencing others, managing change)
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Excellent communication (written and oral) and interpersonal skills
Ensures high levels of customer service and satisfaction.Â Meets and strives to exceed customer expectations.
Excels in effective coaching and training of employees
Displays energy and vitality in performing responsibilities
Decision-making and Autonomy(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
Demonstrated ability to multi-task and prioritize
Analyzes conditions thoroughly and reaches independent decisions
Interaction(The span and nature of one's engagement with others when performing one's job, internal and external relationships)
Reports to Technical Training Lead (internal)
Consults and advises with the center's management team (internal)
Collaborates with HQ personnel on projects and initiatives (internal)
Innovation(The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
Able to develop creative and cost saving solutions to challenging problems
May participate in the management of projects and new initiatives within the centers or across the HQ network.
Complexity(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
Refers to Manager for guidance on complex, medium-impact or above decisions
Refers to technical team for escalated center impacted concerns
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:Â (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job.Â Any minimum requirements should be noted.)
Essential: State medical licenses & CPR/AED certification required. 2+ years' production experience in a regulated environment. Prior experience in plasma center operations, LMS system, and Veeva system.
Desired: Bacholer's Degree. Prior experience in a training role.
USA - WI - Appleton - Schroth Ln B
Internal Number: R0037232
About Biolife Plasma Services
Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.