Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Performance Services is a healthcare system engineering group that seeks a Health Systems Engineer to support the performance management and improvement services within the Duke University Health System and other entities across Duke Health.
*Internal consulting – supporting customer and organizational priorities with analytical support and project management.
*Operational and Clinical performance improvement - decision support, data analysis, and facilitating teams with process improvement methods.
*Performance analytics – creating metrics, visualizations or other solutions that turn data into actionable insights.
*Management engineering - guiding labor management processes/labor budgeting, and performing workforce analyses and productivity monitoring.
This position would consist of different levels, with varying levels of autonomy, accountability, and interaction within the organizations.
Interacts with leadership and clinical teams to support performance and quality improvement activities. This may include team facilitation approaches to achieve desired objectives.
Queries and analyzes data, develop visualizations and performs analyses. Guides information discovery and offers recommendations to enable effective decision making.
Provides analytical/ad-hoc and project management support for various organizational and service line initiatives.
Surveys internal practice and comparative industry benchmark to analyze trends and indicators in related areas of work. Develops strategies to help the organization achieve top decile or quartile performance.
Supports existing labor management program. Develops work measurement standards and workforce assessments, identifies labor improvement opportunities, and partners with stakeholders on tactics to meet productivity goals.
Supports the existing balanced scorecard program. Assists in the development of performance measures, target methodologies, and thresholds and ensure the accuracy of measurement results.
Consults with customer on business needs translates business needs into analytics/reporting requirements, interfaces with the Infrastructure team to ensure successful delivery of reporting, dashboards and information tools.
Safeguards the integrity and security of institutional data.
Knowledge, Skills, and Abilities:
Self-starter and innovative problem solver
Effective communication and interpersonal skills
Sound process improvement facilitation skills
SQL proficiency a plus
Tableau proficiency a plus
Healthcare domain experience a plus
Preferred Education and Experience:
Work requires a Bachelor's degree in Industrial Engineering or related field.
Required Qualifications at this Level
Level 1 Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.
Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.
Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.
Level 4 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.
Level 1 No experience required.
Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience.
Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Level 4 Team Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.
Technical Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience or advanced training is technical skills directly applicable to work assignment.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong analytical and communication skills. Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department.
Interacts with internal or csu staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work.
Level 3 Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment.
Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work. Begins to assume an active role in improvement efforts as a facilitator or improvement expert.
Level 4 Works autonomously within the work assignment. Coordinates the services for the assigned CSU and provides oversight and work flow supervision to assigned staff. May provide direct supervision to up to two staff. Consults with Managers and Directors for performance evaluations. Progress and success defined by goal attainment and the success of the entities or services they are assigned.
Interacts with operational and departmental leadership to include Presidents, VPs, and Clinical Chairs. Works with leadership to define priorities and is routinely asked to support performance improvement work. Coordinates the work of others from Performance Services to support the execution of plans. Assumes an active role in the improvement efforts as a facilitator or improvement expert.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.