DRH-ENVIRONMENTAL SRVS OPERATIONS MGR (10a-8p, with rotating to cover 1st and 2nd as needed)
Duke University Health System
Location: Durham, North Carolina
Internal Number: 162196
Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.
U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.
The Environmental Services Operations Manager is responsible for directing and overseeing the operational needs of Hospital Environmental Services.
This position will coordinate the tasks of the front-line staff and serve as a liaison between administration and hospital departments and provide the highest possible level of service.
Work collaboratively with hospital units to ensure the client needs are met.
Establishes and annually reviews standards and work procedures for all Housekeeping staff.
Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
Interview, hiring and training of new associates.
Orients, develops, and supervises all supervisory/housekeeping staff.
Conducts regular inspections and makes changes and recommendations to the facility.
Monthly reporting of goals, accomplishments, and future plans. Staff education and training.
Communication with staff, administration, and other departments.
Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program).
Proactive in the achievement of the facility goals and objectives.
Monthly reporting of departmental data to your unit director.
Frequent rounding to ensure cleanliness of facility.
Timely and accurate implementation of Tru-D.
Ensure accurate and timely payroll for staff.
Completion of staff evaluations.
Knowledge, Skills and Abilities
Must have the ability to analyze and interpret financial and other data.
Excellent interpersonal skills.
High customer service and quality attitude.
Ability to work under pressure and meet established goals and objectives.
Public speaking skills.
Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements.
Ability to communicate effectively in written format and oral presentations.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing and stressful environment.
Exhibit initiative, responsibility, flexibility, and leadership.
Plan and conduct meetings with departmental employees to ensure compliance with established standards and procedures.
Military Transferrable Skills:
Troubleshoots, isolates and identifies causes of equipment malfunction.
Teaches technical skills to lower grade soldiers.
Prepares costs and labor estimates.
Work requires communications, analytical and organizational skills generally acquired through completion of a Associate's Degree program.
Work requires knowledge of environmental service functions normally acquired through three years progressive experience in environmental services or related supervisory, administrative, management experience in a service or similar environment.
At least one year of supervisory experience in housekeeping or service- related field with high customer/client contact required.
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, Power Point and Outlook Military Transferrable Skills: Non Commissioned Officer E4+ with experience in Planning, developing and directing logistics.
All military branches with experience of supervising a group of soldiers of 15 or more
Degrees, Licensures, Certifications
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.