DescriptionRespond to, diagnose, and resolve a wide variety of inquiries and problems related to personal computer hardware and software, mobile devices, network connectivity, and telecommunications.REPRESENTATIVE RESPONSIBILITIESOperating System Support Support Microsoft applications and Operating Systems. Support shrink wrapped software. Support clinical and non-clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues. Support device & driver setup. Troubleshoot connectivity issues on both local and networked printers. Troubleshooting application-specific issues related to printing. Identify software and hardware issues on diffe
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