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Human Resources Service Center Representative I
DescriptionSummary:The HR Shared Service Representative utilizes knowledge-based information to answer customer inquiries. Interacts with customers via telephone and other communication channels to answer questions and aids in the completion of human resource transactions. Provides information to answer questions from customers regarding human resource transactions.Provides accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, Service Now) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining the appropriate course of action or escalation for emergi


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