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Kaiser Permanente - Washington Permanente Medical Group Logo
Kaiser Permanente - Washington Permanente Medical Group

Everett, Washington

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Providence

Anchorage, Alaska

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Southern California Permanente Medical Group

San Diego, California

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Northeast Georgia Health System

Gainesville, Georgia

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Inova Health

VA,

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Nicklaus Children’s Health System

Miami, Florida

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Northeast Georgia Health System

Gainesville, Georgia

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AdventHealth

Apopka, Florida

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Children's Mercy Kansas City

Kansas City, Missouri

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LifeStance Health

Torrance, CA

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LifeStance Health

North Olmsted, OH

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Pediatrix Medical Group

Orem, UT, USA

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CHRISTUS Health

San Antonio, Texas

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AdventHealth

Tampa, Florida

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University of Maryland Medical System

Baltimore, Maryland

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CommonSpirit Health Mountain Region

Lakewood, Colorado

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AdventHealth

Orlando, Florida

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Northeast Georgia Health System

Gainesville, Georgia

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LifeStance Health

Walnut Creek, CA

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Vanderbilt Health

Nashville, Tennessee

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Customer Service Advocate I
JOB SUMMARY: Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member?s calls related to inquiries, questions and concerns in all areas including enrollment, benefit interpretation and eligibility for medical care. Serving assistance to one/maximum two Lines of Business. Maintains confidentiality per HIPAA guidelines..JOB SPECIFICATIONS AND CORE COMPETENCIESEssential FunctionsCall Handling: Answer and document Member's calls related to inquiries, questions and concerns in all areas including eligibility and status of claims and authorizations. Specifically, have the knowledge and acumen to accurately and concis


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