Job Summary

Leads and defines the strategy for performance improvement, including a focus on innovation, process transformation, and process controls systems. Responsibilities includes the implementation, development, expansion, resource management and oversight of projects which redesign or create new processes aimed to improve the operations and improve patient and staff satisfaction and safety. Develops and manages projects directly with clinical and administrative staff. Oversees major projects related to innovation and process improvement and optimization. Provides leadership to cross-functional teams and project leadership on system-wide projects.

Job Duties

• Provides subject matter expertise and collaborates with leadership to develop division and departmental strategies related to innovation, analytics, transformation, and projects.
• Identifies opportunities for process improvements, proposes effective and efficient solutions.
• Directs implementation of improved processes, and provides process sustainability plans.
• Ensures smooth hand-off of improvements to process owners.
• Facilitates the development of appropriate policies and procedures required to support and sustain the improved process operations.
• Develops key performance indicators, provides real-time metrics and aligns operational behavior with strategic objectives to help managers move from reactive to pro-active management Consistently achieves project outcomes at target goals with hardwired redesign of clinical and operational workflows and processes.
• Leads team planning including requirements gathering, process design, program communication, process configuration, pilot testing, deployment, and, risk and issue management includes change management as part of the planning and execution process.
• Manages the work to meet project milestones through task management, consistent follow through, directing and mentoring other team members, supporting the project team, progress tracking and reporting, and creative organizational problem solving.
• Ensures strong relationships with all stakeholders and end users.
• Assesses the local stakeholder environment and manages relationships among line staff, department managers, vice presidents, clinicians, clinical leaders and other system leaders as required.
• Facilitates and trains interdisciplinary committees and can support managers and accountable leaders in running interdisciplinary committees.
• Uses analytic and subjective assessment skills to identify substantial performance improvement opportunities for important clinical, operational or financial Issues.
• Facilitates data-driven decision making with the operations team..
• Coordinates and oversees the case scheduling activities in the surgical suite across the system.
• Responsible for the development of system-wide scheduling policies and supervision of scheduling team leaders.
• Oversees the post-op documentation process to ensure an accurate and efficient turnover of charges.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education

Bachelor's Degree- (Required)

Experience

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

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